Refund & Cancellation Policy

Last updated: 9 November 2026

This policy provides general guidance for project enquiries and services from Rovix Digital. The specific payment, cancellation, milestone and refund terms agreed in a written quotation or service agreement will apply to the relevant project, subject to applicable Indian law.

1. Before work begins

If a client asks to cancel before work has started, we will review the agreed terms and any payment already received. Any amount refundable, including any applicable deductions or non-refundable third-party costs, will be assessed according to the written agreement and applicable law.

2. After work has started

Once work has begun, time may have been spent on discovery, planning, research, design, production, bookings or other project tasks. If a project is cancelled at this stage, we will review the work completed, resources committed, costs incurred and the cancellation terms agreed for that project.

3. Completed work and digital deliverables

Where agreed work has been completed or digital deliverables have been supplied, a refund is not automatic merely because the client changes their mind or no longer wishes to use the work. Any request will be assessed against the agreed scope, delivery status, applicable law and the facts of the matter.

4. Revisions and scope changes

Requests for changes within the agreed revision scope will be handled under the project agreement. Requests outside that scope may require additional time or charges. A disagreement about a requested change should be raised with us promptly so it can be reviewed against the approved brief and deliverables.

5. Delays and client inputs

Project timelines may be affected if required content, access, approvals or feedback are delayed. The parties should discuss any revised schedule or cancellation request in good faith and in line with the agreed project terms.

6. How to request a review

To request a cancellation or refund review, email rovixdigitals@gmail.com with your name, project reference (if available), payment details, a brief explanation and the outcome you are requesting. You may also contact us on WhatsApp at +91 7990394481.

7. Review and response

We will review the request, the relevant communications, the agreed scope, work completed and applicable terms, then respond with the assessment and any next steps. This policy does not create a guaranteed refund period or promise a refund in every circumstance.

8. Applicable rights

Nothing in this policy is intended to exclude rights or remedies that cannot lawfully be excluded under applicable Indian law. Where a written project agreement contains additional cancellation or refund terms, those terms should be read together with this policy.